Privacy

1. Introduction

Play Fearless (“we,” “our,” or “us”) is committed to protecting the privacy of our users, including students, educators, and schools. This Privacy Policy outlines how we collect, use, store, and protect personal information in compliance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our services, you consent to the collection and use of your personal information as outlined in this policy.

2. Information We Collect

We collect personal information necessary to provide our online learning services, including but not limited to:

  • Student and educator names
  • Email addresses (including school-issued addresses)
  • Course progress and completion records
  • School affiliation (if applicable)
  • Any voluntary information provided through surveys, support inquiries, or feedback forms

When you enrol as a student or subscriber (“learner”) on our Site or related courses, as part of the enrolling process, we collect the personal information you provide, such as your name and email address.

We do not collect sensitive personal information (e.g., health records, racial or ethnic origins, religious beliefs) unless required for a specific and disclosed purpose.

3. How We Use Personal Information

The personal information we collect is used for the following purposes:

  • Providing access to Play Fearless courses and resources
  • Facilitating school and teacher engagement with student progress
  • Improving our learning platform and user experience
  • Communicating important updates and notifications
  • Addressing technical issues and customer support inquiries
  • Complying with legal and regulatory requirements
  • Email marketing: We may send you emails about our site and related course(s), registration, course content, your course progress, or other updates. We may also use your email to inform you about changes to the course, survey you about your usage, or collect your opinion.

We will never sell, rent, or trade personal information to third parties for marketing purposes.

4. How Do We Get Your Consent?

When you provide us with personal information to become a learner on our site, make a purchase, or participate in a course, you imply that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent or provide you with an opportunity to say no.

How Do You Withdraw Your Consent?

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use, or disclosure of your information at any time, by contacting us at team@playfearless.com.

5. Data Security and Storage

We take the security of personal information seriously and implement industry-standard measures to protect it. Play Fearless is hosted on Thinkific, which employs robust security protocols, including:

  • Encryption of data in transit and at rest
  • Regular security assessments and penetration testing
  • Access control and authentication mechanisms
  • Secure cloud hosting with daily backups and disaster recovery procedures

Our course site is hosted by Thinkific Labs Inc. (“Thinkific”), which provides the online course creation platform that allows us to offer our services.

Personal data is stored encrypted using Thinkific’s data storage, databases and the general Thinkific application. They store your data on secure servers behind firewall, which are provided by Amazon Web Services. The servers are based within the United States and Canada.

For more details on how your data is secured by Thinkific, please see Thinkific’s Security FAQs.

6. Data Sharing and Third-Party Services

We may share personal information only when necessary to provide our services, including:

  • With schools and educators to monitor student engagement and learning progress
  • With third-party service providers that assist in delivering Play Fearless (e.g., Thinkific for course hosting, Stripe for payment processing, customer support tools)
  • When required by law or to protect the rights, safety, or security of users

All third-party providers are contractually obligated to adhere to strict data protection standards.

Payment Processing: If you make a purchase on our site, we use Stripe as our third-party payment processor. Payments are encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). For more information on how Stripe handles this data, please view their privacy policy.

7. User Rights and Access to Personal Information

Under the Australian Privacy Act, individuals have the right to:

  • Access the personal information we hold about them
  • Request corrections to inaccurate or outdated information
  • Withdraw consent for data collection where applicable
  • Lodge complaints about potential breaches of privacy

To make a request, please contact us at team@playfearless.com. We will respond within a reasonable timeframe and in compliance with legal obligations.

8. Data Breach Notification

In the unlikely event of a data breach that poses a risk to individuals, Play Fearless will:

  • Assess the impact and take immediate corrective action
  • Notify affected users and relevant authorities as required by law
  • Provide guidance on mitigating potential risks

9. Web Analysis Tools and Tracking Technologies

We may use web analysis tools that are built into our Site to measure and collect anonymous session information. Users can manage or disable cookies through browser settings, though some features may be affected.

10. Updates to This Policy

We reserve the right to modify this policy at any time. Changes will take effect immediately upon posting. If significant changes occur, we will notify you accordingly.

11. Contact Information

For privacy-related inquiries, access requests, or complaints, please contact us:

Play Fearless Privacy Officer
team@playfearless.com
+612 9031 3099
PO Box 76, Bexley, NSW 2207, Australia